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Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with Author Krystal Harding.
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This Shipping Policy explains how orders are processed, shipped, and delivered.

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1. Processing Times
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Orders are generally processed within three (3) to seven (7) business days.

Processing times may be extended during:

  • Product launches;

  • Holiday periods;

  • Sales events;

  • Conventions, signings, or author appearances;

  • Unexpected inventory delays.

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Processing time is separate from shipping transit time.

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2. Shipping Methods
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Orders are shipped using carriers selected by the Company, including but not limited to USPS, UPS, FedEx, or other available shipping services.
Shipping methods and estimated delivery times are provided at checkout when available.
Estimated delivery dates are not guaranteed.

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3. Domestic Shipping
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Domestic orders are typically delivered within:

  • Standard Shipping: 3–10 business days after shipment;

  • Expedited Shipping: Based on carrier estimates.

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Delivery times may vary depending on location, weather conditions, and carrier operations.

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4. International Shipping
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International customers are responsible for:

  • Customs duties;

  • Import taxes;

  • VAT;

  • Brokerage fees;

  • Other government-imposed charges.

These fees are not included in product or shipping prices unless specifically stated.

We are not responsible for delays caused by customs processing.

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5. Address Accuracy
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Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

  • We are not responsible for delays or delivery failures;

  • Additional shipping fees may apply if a package must be reshipped.

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Orders cannot always be modified after submission.

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6. Tracking Information
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When available, tracking information will be provided after shipment.

Tracking updates are controlled by the shipping carrier and may not update immediately.

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7. Lost or Stolen Packages
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Once a package is marked delivered by the carrier, responsibility for the package transfers to the customer.

We are not responsible for:

  • Stolen packages;

  • Lost packages after confirmed delivery;

  • Deliveries made to the address provided during checkout.

Customers should contact the carrier directly regarding delivery disputes.

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8. Damaged Shipments
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If a book arrives damaged during shipping, customers must contact us within fourteen (14) days of delivery.

To qualify for a replacement, customers must provide:

  • Order number;

  • Clear photographs of the damaged item;

  • Clear photographs of the shipping packaging.

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Approved claims will receive one replacement copy at no additional shipping charge.

Please review our Refund, Return, and Exchange Policy for complete details.

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9. Refused Deliveries and Returned Packages
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If a package is returned because:

  • The customer refused delivery;

  • The address was incorrect;

  • The package was unclaimed;

the customer may be responsible for additional shipping fees before the order is reshipped.

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10. Shipping Delays
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We are not responsible for shipping delays caused by:

  • Weather conditions;

  • Carrier disruptions;

  • Customs processing;

  • Natural disasters;

  • Labor shortages;

  • Events beyond our reasonable control.

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11. Limitation of Liability
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To the maximum extent permitted by law, our liability for shipping-related claims shall not exceed the purchase price of the affected product.

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12. Policy Changes
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We reserve the right to update this Shipping Policy at any time.

Changes become effective immediately upon posting to this website.

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13. Contact Information
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For shipping questions or damaged-item claims:

Author Krystal Harding

Email: authorkrystalharding@gmail.com

Website: www.krystalhardingauthor.com

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