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Refund, Return and Exchange Policy

A legal disclaimer

Last Updated: June 2026

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Thank you for shopping with Author Krystal Harding. By placing an order through my website, you agree to the terms outlined in this Refund, Return, and Exchange Policy

All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, cancellations, or exchanges for:

  • Books

  • Signed books

  • Personalized books

  • Special editions

  • Merchandise purchased through our website

  • Digital products, downloads, or electronic content

Please review your order carefully before completing your purchase.

Damaged Items During Shipping

We take great care in packaging all orders. However, if your physical book arrives damaged due to shipping, you may be eligible for a replacement copy.

To request a replacement, you must:

  1. Contact us within fourteen (14) days of delivery.

  2. Provide your order number.

  3. Provide clear photographs showing:

    • The damaged book;

    • The shipping packaging; and

    • Any visible shipping damage.

Failure to provide sufficient photographic evidence may result in denial of the replacement request.

Upon approval, we will send one (1) replacement copy of the damaged book at no additional cost to you. No additional shipping fees will be charged for approved replacement requests.

Replacement copies are provided solely at our discretion after review of the submitted documentation.

Non-Damaged Items

Books that arrive in acceptable condition are not eligible for return, exchange, store credit, or refund.

Minor imperfections that do not affect readability, including slight corner wear, minor cover scuffs, printer variances, or cosmetic differences between print runs, do not qualify as shipping damage.

Fraud Prevention and Abuse of Policy

We reserve the right to investigate all claims of damaged merchandise.

If we determine, in our sole discretion, that a customer has engaged in abuse, fraud, misrepresentation, excessive replacement requests, or a pattern of repeated damaged-item claims, we may:

  • Deny current or future replacement requests;

  • Refuse service;

  • Cancel pending orders;

  • Restrict purchasing privileges;

  • Suspend or terminate the customer's account; and/or

  • Take any other action permitted by law.

Our determination regarding suspected abuse or fraudulent activity shall be final.

Lost, Stolen, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, delivery issues may be subject to the carrier's policies and procedures.

We are not responsible for packages that are:

  • Lost after confirmed delivery;

  • Stolen after delivery;

  • Delivered to an incorrect address provided by the customer; or

  • Delayed by the shipping carrier.

Customers are responsible for providing accurate shipping information at checkout.

Chargebacks

Customers agree to contact us first regarding any order concerns before initiating a chargeback or payment dispute.

Improper chargebacks involving orders that were successfully delivered or replacement requests that were reasonably resolved may result in account suspension, termination of purchasing privileges, and the submission of evidence to the payment processor in defense of the transaction.

Limitation of Liability

To the maximum extent permitted by applicable law, our total liability arising from any purchase shall not exceed the amount paid for the product giving rise to the claim.

Under no circumstances shall we be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our products or services.

Delaware Governing Law

This Refund, Return, and Exchange Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

Any dispute arising out of or relating to purchases made through this website shall be subject to the exclusive jurisdiction of the state and federal courts located within the State of Delaware, to the extent permitted by applicable law.

Consumer Rights Disclaimer

Nothing in this policy is intended to limit or waive any rights that consumers may have under applicable federal, state, or local laws. Where applicable law provides rights that cannot be waived, those rights shall control over any conflicting provision of this policy.

Contact Information

For questions regarding this policy or to submit a damaged-item claim, please contact:

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Author Krystal Harding
Email: authorkrystalharding@gmail.com
Website: www.krystalhardingauthor.com

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We reserve the right to update or modify this policy at any time without prior notice. Changes become effective immediately upon posting to this website.

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